Maintenance Request Automation
From request to resolution — no manual follow-up needed. Auto-route work orders, coordinate vendors, and keep tenants updated automatically.
Capture Requests from Every Channel
Tenants submit requests however they want. We capture and process them all automatically.
Tenant Portal
Requests automatically captured and logged
Requests automatically captured and logged
SMS
Requests automatically captured and logged
Push Notifications
Requests automatically captured and logged
Unified Request Queue
Regardless of how requests come in, they're all normalized, categorized, and queued in a single system. No more checking multiple inboxes or missing urgent requests buried in email threads.
Automated Maintenance Workflow
From request to completion, fully automated in 5 intelligent steps.
Request Received
Tenant submits maintenance request via portal or email
Auto-Route & Assign
System routes to appropriate vendor based on type and location
Vendor Confirms
Vendor receives job, confirms availability automatically
Update Tenant
Automated status updates sent to tenant and PM system
Mark Complete
System closes ticket and logs completion in PM software
Request Received
Tenant submits maintenance request via portal or email
Auto-Route & Assign
System routes to appropriate vendor based on type and location
Vendor Confirms
Vendor receives job, confirms availability automatically
Update Tenant
Automated status updates sent to tenant and PM system
Mark Complete
System closes ticket and logs completion in PM software
Powerful Automation Features
Every aspect of maintenance coordination, intelligently automated
Intelligent Request Categorization
AI analyzes maintenance requests and automatically categorizes by urgency, type, and required expertise.
- Emergency vs routine classification
- Issue type detection (plumbing, electrical, HVAC, etc.)
- Severity assessment based on tenant description
- Priority queue management
Smart Vendor Matching
The system maintains a database of your vendors and intelligently assigns jobs based on multiple factors.
- Specialty matching (e.g., HVAC tech for AC issues)
- Location proximity to minimize travel time
- Availability and current workload
- Performance ratings and past job history
Multi-Channel Communication
Keep everyone informed with automatic updates across all communication channels.
- Tenant acknowledgment within seconds
- Vendor work order delivery
- Status updates throughout the process
- Completion confirmations with documentation
Complete Documentation
Every maintenance event is fully documented and integrated with your systems.
- Photo capture of issues and completed work
- Invoice and receipt management
- Time tracking and labor costs
- Maintenance history by unit and property
Manual vs Automated: The Difference
See how automation transforms every step of the maintenance process
Real-World Scenarios
See how the automation handles common (and uncommon) maintenance situations
Emergency After-Hours Request
Tenant reports water leak at 11 PM on Saturday
System immediately identifies as emergency, routes to on-call plumber, sends tenant ETA, and notifies property manager
Issue contained within 90 minutes. All stakeholders informed without manual intervention.
Routine Preventive Maintenance
Quarterly HVAC filter replacements across 200 units
System auto-generates work orders, schedules vendor visits, sends tenant access notices, and tracks completion
100% completion in scheduled timeframe. Zero missed units. Automated compliance reporting.
Vendor No-Show
Assigned vendor doesn't confirm appointment within 2 hours
System auto-escalates to backup vendor, notifies tenant of new timeline, updates all systems
Problem resolved without PM involvement. Tenant kept informed throughout.
Measurable Impact on Your Business
See the improvements property managers experience within the first 30 days
Instant Response Time
Automated acknowledgment sent to tenants within seconds of request submission
Lower Costs
Reduce coordination time and emergency rates with preventive routing
Happier Tenants
Consistent communication and faster resolution improve satisfaction
Zero Manual Work
From request to completion, everything happens automatically
Seamless Integration with Your Stack
Connect with your existing property management software and tools
Don't see your platform? Contact us - we integrate with 100+ systems
Frequently Asked Questions
Everything you need to know about maintenance request automation
30-Day Go-Live Guarantee
Your maintenance automation will be running in your business within 30 days or you get your money back. No risk, just results.