How Urban Residential Created Seamless Move-In Experiences at Scale
A mid-market property management company transformed their tenant onboarding process, reducing time by 75% while achieving a 4.8/5 satisfaction score.
The Challenge
Urban Residential's manual onboarding process was creating a poor first impression for new tenants. Each move-in required 5+ hours of coordination, with frequent missed steps leading to frustrated tenants and negative reviews.
Operational Challenges
- •5+ hours per tenant onboarding
- •Inconsistent information delivery
- •Frequent missed steps in process
- •Manual utility coordination
Tenant Experience
- •3.2/5 average satisfaction score
- •Confusion about move-in logistics
- •Delayed access to portals and info
- •Negative first impressions
The Solution
AutomatePM created a comprehensive digital-first onboarding workflow that guides tenants through every step from lease signing to move-in day.
Automated Welcome Journey
Personalized welcome sequence triggered upon lease signing, delivering all essential information at optimal times.
Digital Document Management
E-signature integration, instant portal access creation, and automated delivery of all move-in documents.
Utility Coordination Automation
Automated communication with utility providers and coordination of service transfers based on move-in date.
Smart Check-In System
Digital move-in inspections, automated key/access code delivery, and post-move-in satisfaction surveys.
The Results
"Our tenant satisfaction scores went from 3.2 to 4.8 overnight. New residents love how smooth and professional the move-in process is now. We've cut onboarding time from 5 hours to just 30 minutes per tenant, and it shows in our reviews."
Efficiency Gains
- 75% reduction in onboarding time
- 30 minutes average per tenant
- Zero missed onboarding steps
- 100% consistent process delivery
Tenant Experience
- 4.8/5 satisfaction score achieved
- 92% positive review rate
- Instant portal access for all tenants
- 50% increase in referrals
Ready to Transform Your Tenant Onboarding?
See how AutomatePM can help you create seamless move-in experiences that delight tenants and save time.