How Citywide Properties Reduced Late Payments by 60% with Intelligent Rent Collection
A mid-sized property management company automated their rent collection process, dramatically reducing late payments and reclaiming 12+ hours per week from manual follow-up.
The Challenge
Citywide Properties was struggling with a persistent late payment problem across their 1,200-unit portfolio. Their manual collection process was creating a vicious cycle of inconsistent follow-up, tenant frustration, and unpredictable cash flow.
The Numbers
- •15-30% of rent collected late every month
- •Staff spending 12+ hours weekly on collection calls
- •Inconsistent cash flow making planning impossible
The Impact
- •Strained tenant relationships from inconsistent follow-up
- •Manual tracking errors leading to missed collections
- •Staff burnout from repetitive collection tasks
The AutomatePM Solution
Multi-Channel Reminder System
Automated reminders sent via email and SMS on a proven schedule that maximizes on-time payments.
- Day -5: Friendly reminder email with payment link
- Day -1: SMS reminder that rent is due tomorrow
- Day +4: Late notice automatically sent with late fee applied
- Day +10: Escalation to property manager with full history
Smart Escalation & Tracking
Intelligent workflows that adapt based on tenant payment history and patterns.
- Automatic late fee application based on policy
- Payment pattern analysis to identify at-risk tenants
- Real-time collection rate dashboards
- Automated receipts and ledger updates
The Results
Collection Performance
- 60% reduction in late payments
- 95%+ collection rate achieved
- 2-day faster average collection time
Operational Efficiency
- 12+ hours saved per week on collection calls
- Zero manual tracking errors
- 100% on-time late notices sent
Business Impact
- Predictable monthly cash flow restored
- Improved tenant satisfaction scores
- Staff freed to focus on growth initiatives
"The automated rent collection system transformed our cash flow. We went from chasing 15-30% of our tenants every month to having 95%+ pay on time. Our team no longer dreads the first week of the month, and tenants actually appreciate the consistent, professional reminders."
Improve Your Collection Rate
See how automated rent collection can reduce late payments and improve cash flow at your properties.